Do you have any offline store?
Sorry, currently we do not have any. We are currently still an online-based store only.
Are your items ready stock?
Yes, all items are ready stock.
Are your items manufactured yourself?
Yes, they are. We manufactured our products exclusively for our brand.
I haven’t got my order, it has been late for couple days. Where is my order?
Kindly email us to firstname.lastname@example.org, there might be possibilities of delay caused by the shipping courier, but we will try to help you as much as we can. Note that if your order is sent during public holiday, there may be some delays.
I have received my package. Unfortunately, there is some defect in the product. What should I do?
We apologize for our mistake, and please kindly email us to email@example.com, and we will give you instructions to return it to us. All shipping fees will be paid by us (both returns and sending it back).
The garment I received does not fit me well (It is too big or it is too small). What should I do?
Don't worry, you can exchange it other size. However, return and exchanges should be done maximum 3x24 hours after you receive the package.
Can I exchange or return sale item(s)?
No you can't, sale items are not refundable or exchangeable, except if there is any defect in our item.
How to measure the product size?
Click here to know your size with our measurement guide.
Will the sold out items be back in stock?
Some of our items may be back in stock. You can click the ‘Notify Me’ link to get the latest updates of the product you want to be back in stock.