For domestic shipping we use JNE service, which you can choose the types of service according to your needs. You can find the rates at www.jne.co.id
- We do not guaratee all goods will be received on regular time, since there might be some problems happmened such as the address cannot be found or there are no receiver on the destination address at the time goods area arrived), but we will make sure all goods will be arrive to your destination address, if you find problem on there delivery process, you can directly contact us.
- Please understand that we cannot be responsible for delay caused by courier service.
- Your order will only be processed according to our shipping schedule displayed below.
- We do not ship on Saturday, Sunday and public holiday.
- Please allow 1X24 hours to ship your order after payment confirmation. We take 1X24 hours for payment checking and we will ship your order after payment checking is complete on the next day (please see our shipping schedules stated on our next paragraph).
- You will be sent an email confirmation once your order has been shipped.
Please refer to http://www.jne.co.id for domestic rates. International rates are upon request. Customers will be charged shipping fees based on the weight of their order. If the accumulated weight exceeds 1 kg, another kg will be added to shipping fees. Weight of every item is stated on the product detail page. International rates may change based on exchange rate. Shipping cost will appear together with your total after check out.
SHIPPING RULES & RESTRICTIONS
Please kindly understand that some order can't delivered on time due to incomplete address, misspelled address or no recipient at the address. However, if there any problem regarding to this issue, we will be glad to help you.
Please kindly understand that your orders are shipped by other courier service. Therefore, it is possible that some delay or shipping problems might happen out of our control. If this case happens, we will be glad to help you until you receive your order.
We're bummed things didn't work out for you, but here's the good news: we accept product exchange within three (3) days of purchase (AKA the date listed on your receipt) for most items in new condition to any other size or product which currently available.
Here's the fine print. You just can't exchange anything that's worn, damaged, washed, or altered in any way. All original tags must be attached.
To request a return, email us at firstname.lastname@example.org with the details of your purchase and one of our team members will get back to you shortly!
The customer is responsible for all return shipping costs, unless the item is faulty. The sale items cannot be exchanged.
It is our goal that you love your purchase, so feel free to contact us with any questions you have before ordering, and we’ll be happy to help!